Last updated: November 2026

We want you to love every piece you order from Glass Hub. If something isn’t right, this policy explains how returns, exchanges and refunds work.

Damaged or broken items

Every order is carefully wrapped to arrive safely. If any item arrives broken, chipped or damaged:

  • Please check your order when you receive it.
  • Contact us within 48 hours of delivery with a photo of the damaged item and its packaging.
  • We will replace the item free of charge or give you a full refund for it — whichever you prefer.

Returns

You can return items within 14 days of receiving your order, as long as:

  • The item is unused, clean and in its original condition.
  • The item is returned in its original packaging.
  • You have your order number or proof of purchase.

For hygiene and safety reasons, items that have been used cannot be returned unless they arrived damaged or defective.

Exchanges

If you would like a different item, size or design, contact us within 14 days of delivery and we will arrange an exchange, subject to availability.

Wrong items

If you received an item that is different from what you ordered, contact us within 48 hours and we will send the correct item and collect the wrong one at no extra cost.

Refunds

Once we receive and check the returned item, we will process your refund. As orders are paid cash on delivery, refunds are made in cash or by mobile wallet / bank transfer, within 7 business days.

Return delivery fees

  • Damaged, defective or wrong items: free — we cover all delivery costs.
  • Other returns or exchanges: the return delivery fee is paid by the customer.

How to request a return

Contact us with your order number and the item(s) you want to return, and our team will arrange the pickup:

  • Phone / WhatsApp: +20 1XX XXX XXXX
  • Email: info@glasshub.com
  • Location: Cairo, Egypt